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bqji FAQ — Your Questions, Answered

Everything you need to know about your bqji account, deposits, withdrawals, games, bonuses, and more — all in one place. If you cannot find what you are looking for here, our support team is available 24/7.

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Quick Help Topics

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Jump straight to the topic you need. Each category covers the most common bqji questions from players in Bangladesh.

Account & Registration

How to create your bqji account, verify your identity, reset your password, and manage your profile settings. Everything from sign-up to account security in one place.

Deposits & Withdrawals

Accepted payment methods including bKash, Nagad, and Rocket. Minimum and maximum limits, processing times, and what to do if a transaction does not go through.

Games & Betting

How to find and play bqji games, what demo mode is, how RTP works, minimum bet sizes, and which games are available on mobile versus desktop.

Bonuses & Promotions

Welcome bonus terms, wagering requirements, free spin conditions, cashback offers, and how to claim game-specific promotions on the bqji platform.

App & Technical Issues

How to download and install the bqji app, troubleshoot login errors, fix game loading problems, and get the best performance on your Android device.

Responsible Gaming

How to set deposit limits, use cooling-off periods, request self-exclusion, and access support resources if gambling is affecting your daily life.

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Account & Registration

Creating a bqji account takes less than two minutes. Click the Register button at the top of any page, fill in your mobile number, choose a password, and confirm your details. You will receive a verification code via SMS — enter it and your account is ready. You do not need to upload any documents just to register.

No. bqji allows one account per person, per device, and per household. Creating multiple accounts to claim bonuses more than once is against our Terms and Conditions and will result in all accounts being suspended. If you have accidentally created a duplicate account, contact Support immediately to resolve it.

Go to the Login page and click "Forgot Password". Enter the mobile number linked to your bqji account and you will receive an SMS with a reset code. Enter the code, set a new password, and log in. If you no longer have access to your registered number, contact our support team directly.

You can play most bqji games and make deposits without full identity verification. However, to process withdrawals above a certain threshold, bqji may ask you to verify your identity by submitting a copy of your National ID card. This is a standard security measure to protect your account and comply with platform policies.

For security reasons, mobile number changes cannot be done directly from the account settings page. You need to contact the bqji Support team, verify your identity, and submit a change request. The process usually takes 24 to 48 hours to complete.

Deposits & Withdrawals

bqji supports the most popular mobile banking services used in Bangladesh — bKash, Nagad, and Rocket. All three are available for both deposits and withdrawals. We do not currently accept international credit cards or bank transfers. More payment options may be added in the future, so check the cashier section for the latest list.

The minimum deposit at bqji is ৳100. There is no maximum deposit limit set by the platform, though your mobile banking provider may have its own daily transaction limits. If you are depositing for the first time, make sure the name on your bKash or Nagad account matches the name on your bqji account.

Most bqji withdrawals are processed within 1 to 3 hours during business hours. In some cases, particularly for larger amounts or first-time withdrawals, the process may take up to 24 hours while our team completes a routine security check. You will receive an SMS notification once your withdrawal has been sent.

First, check your bKash or Nagad transaction history to confirm the payment was sent successfully. If the money left your mobile wallet but has not appeared in your bqji balance within 15 minutes, take a screenshot of the transaction confirmation and contact our Support team. Include the transaction ID and the amount. We will investigate and credit your account manually if needed.

bqji does not charge any fees for deposits or withdrawals on our end. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply their standard transaction charges. These are outside of bqji's control. Check your provider's fee schedule for details.

Games & Betting

bqji offers over 500 games across multiple categories: video slots, live dealer tables (baccarat, blackjack, roulette), crash games (Aviator, Blocky Block), fishing games (Jackpot Fishing), and table games. All games come from licensed providers including PG Soft, Evolution, Pragmatic Play, JILI, and Spribe. Visit the Game page for the full library.

Yes. Most bqji slot and crash games have a free demo mode that uses virtual credits. You can access demo mode without logging in on many titles. Live dealer games do not have a demo mode because they require a real dealer and real-time streaming, but you can watch a table before placing a bet once you are logged in.

RTP stands for Return to Player. It is the percentage of total bets a game pays back to players over a very large number of spins. For example, a slot with 96% RTP will theoretically return ৳96 for every ৳100 wagered over time. A higher RTP means the house edge is lower. bqji displays the certified RTP for every game in the game info panel so you can make an informed choice before you play.

No. Every game on bqji comes directly from licensed providers whose random number generators (RNG) are independently tested and certified. bqji does not have the ability to modify game outcomes — the results are determined entirely by the provider's certified software. The published RTP figures are accurate and verified by third-party auditors.

Minimum bets vary by game type. Most slots start from ৳10 per spin. Crash games like Aviator and Blocky Block allow bets from ৳5. Live dealer tables typically start from ৳20 per hand or round. The exact minimum is always shown in the game lobby before you start playing, so you can choose a game that fits your budget.

Bonuses & Promotions

bqji offers a welcome bonus for new players on their first deposit. The exact bonus amount and terms are shown on the registration and deposit pages. To claim it, simply register a new account and make your first qualifying deposit. The bonus is credited to your account automatically — no promo code required.

Wagering requirements (also called rollover requirements) mean you need to bet the bonus amount a certain number of times before you can withdraw the winnings. For example, a 10x wagering requirement on a ৳500 bonus means you need to place ৳5,000 in total bets before the bonus converts to withdrawable cash. The specific requirement for each bqji promotion is listed in the bonus terms.

Free spins are credited to your account and can be used on the specified game only. Each free spin has a fixed bet value. Any winnings from free spins are added to your bonus balance and are subject to the wagering requirement stated in the promotion terms. Free spins usually have an expiry period — check the promotion details to see how long you have to use them.

Most bqji bonuses are credited automatically within a few minutes of qualifying. If your bonus has not appeared after 30 minutes, first check that your deposit met the minimum qualifying amount. If everything looks correct, contact our Support team with your account details and deposit confirmation. We will check and apply the bonus manually if needed.

App & Technical Issues

The bqji app is available for Android devices. Visit the App page on our website and tap the download button. Because the app is not distributed through the Google Play Store, you will need to allow installation from unknown sources in your Android settings. The process takes about 30 seconds. iOS users can access bqji through the mobile browser — the experience is fully optimised for Safari on iPhone.

Try these steps in order: (1) Refresh the page or close and reopen the game. (2) Clear your browser cache and cookies. (3) Switch from Wi-Fi to mobile data or vice versa. (4) Try a different browser — Chrome works best for most bqji games on Android. (5) If the issue persists, the game provider may be doing maintenance. Check back in 15 minutes or contact Support for an update.

The most common reasons for login failure are: entering the wrong password, using a different mobile number than the one registered, or your account being temporarily locked after multiple failed attempts. Try resetting your password first. If your account has been locked, wait 30 minutes and try again, or contact Support to unlock it manually.

bqji is designed to work on Android 7.0 and above. Most games run smoothly on mid-range devices including popular Bangladeshi models from Samsung, Xiaomi, Realme, and Walton. If you are on a very old device, some live dealer games with HD video may run slowly. In that case, try lowering the video quality in the game settings or switching to slots and crash games which are less demanding.

Responsible Gaming

You can set daily, weekly, or monthly deposit limits from your account settings under the Responsible Gaming section. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before it becomes active — this is intentional to prevent impulsive decisions. Decreasing a limit takes effect right away.

Yes. bqji offers a cooling-off feature that lets you temporarily suspend your account for a set period — 24 hours, 7 days, or 30 days. During this time you cannot log in, deposit, or place bets. Your account and balance are preserved. To activate a cooling-off period, go to the Responsible Gaming section in your account settings or contact Support.

To permanently close your account, contact our Support team and submit a closure request. Any remaining balance will be withdrawn to your registered payment method before the account is closed. Self-exclusion is also available if you feel you need a permanent break from gambling — this cannot be reversed, so please consider it carefully. Visit our Responsible Gaming page for more information.

Gambling should always be fun. If you feel that gambling is no longer enjoyable or is causing stress, please visit our Responsible Gaming page for tools and resources that can help.

Did not find your answer? Browse the full Support page or use the live chat button to speak with a bqji team member directly. We are available around the clock.

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